ABSTRACT
For any organization’s survival, constant maintenance of customer relationship is vital. One of the modern ways of enhancing this effectiveness is the use of automatic taller machine other wise know as branchless banking. Although the usage of this machine is too mechanical. For the purpose of collecting and secondary source of data collection was used. To this end, for any organization to maintain and facilitate effective customer relation in banking industry automatic teller machine adoption is the answer.
TABLE OF CONTENT
Title page
Certification
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE; Background to the study
Introduction
Statement of problem
Aims and objective of the study
Significant of the study
Scope of the study
Limitation and constraint to the study
CHAPTER TWO; Literature Review
2.1 The meaning of automatic teller machine A.T.M
2.2 Rational for the introduction of A.T.M
2.3 Uses of A.T.M to business organization
2.4 The benefit of A.T.M to business organization
2.5 The short comings of A.T.M
CHAPTER THREE; Research methodology
3.1 Research population and sample
3.2 Research Design
3.3 Data collection instruments
3.4 Administration of instruments
3.5 Method of data analysis
CHAPTER FOUR; Data Presentation and Analysis
4.1 Brief history of A.T.M into diamond bank
4.2 Reasons for introduction A.T.M into diamond bank operation
4.3 Objective of introducing A.T.M into diamond bank operation
4.4 The importance of A.T.M to customer relations in diamond bank
4.5 Effects of A.T.M operation on diamond bank customer
4.6 Constrain to effective A.T.M operation in diamond bank
CHAPTER FIVE: Summary, Conclusion and Recommendations.
5.1 Summary of Findings
5.2 Conclusion
5.3 Recommendation
Reference:
Bibliography
